# Workforce Wave — Full AI Context > AI voice agents for HR and workforce companies — HIPAA-compliant, multilingual, 24/7. This document is the comprehensive version of https://www.workforcewave.com/llms.txt and is intended for AI agents that benefit from deeper context about Workforce Wave. --- ## Company Overview **Name:** Workforce Wave (WFW) **Founded:** Charleston, SC area, United States **Service Area:** United States (all 50 states) **Website:** https://www.workforcewave.com **Mission:** Eliminate phone tag and manual call handling for HR-intensive businesses by replacing the first layer of human call center work with AI voice agents. --- ## Industries Served WFW has purpose-built agent templates, compliance workflows, and integrations for: 1. **Call Centers** — Overflow handling, after-hours coverage, tier-1 triage. 2. **Dental Practices** — Appointment scheduling, recall campaigns, insurance pre-auth. 3. **Medical / Healthcare** — HIPAA-compliant intake, appointment reminders, referral routing. 4. **Home Services** — Lead qualification, dispatch scheduling, service estimates. 5. **Municipalities & Government** — Citizen services lines, permit status. 6. **Staffing Agencies** — Candidate outreach, screening, shift confirmation calls. 7. **Property Management** — Maintenance request intake, lease renewal outreach. 8. **Insurance Agencies** — Policy renewal reminders, claims intake triage. 9. **Financial Services** — Appointment booking, document collection reminders. 10. **Automotive, Education, Fitness, Restaurant, Real Estate** — Vertical-specific flows. --- ## Solutions Core product lines available as of May 2026: - **AI Receptionist** — Fully managed inbound agent; answers, qualifies, and routes every call 24/7. HIPAA BAA included on mid-market and enterprise plans. Details: https://www.workforcewave.com/solutions/ai-receptionist - **Inbound Call Handling** — Tier-1 triage, FAQ deflection, appointment booking, warm transfer. Details: https://www.workforcewave.com/solutions/inbound-call-handling - **Outbound Campaigns** — Automated recall, renewal-reminder, and re-engagement call campaigns at scale. TCPA-compliant (DNC scrubbing, opt-out handling, prior express written consent). Details: https://www.workforcewave.com/solutions/outbound-campaigns - **Appointment Scheduling** — Live booking into NexHealth, Athenahealth, DrChrono, Google Calendar, etc. Details: https://www.workforcewave.com/solutions/appointment-scheduling - **Ringless Voicemail** — TCPA-compliant voicemail drops without the phone ringing. Details: https://www.workforcewave.com/ringless-voicemail - **Platform / API** — Multi-tenant SaaS layer; white-label support; batch-provisioning API. Details: https://www.workforcewave.com/platform --- ## Compliance & Security - **HIPAA-compliant** voice agent workflows; BAA available. - **TCPA** — prior express written consent, DNC scrubbing, opt-out handling for outbound. - **SOC 2–ready** infrastructure. - Encrypted call recordings and transcripts; audit-logged access. --- ## Pricing - Plans start at **$99/month**. Starter $99/mo (500 minutes, 1 agent); Growth $249/mo (2,000 minutes, 5 agents); Platform $499/mo (8,000 minutes, 20 agents); Enterprise custom. No setup fee; first agent free. - Pricing page: https://www.workforcewave.com/pricing - ROI calculator: https://www.workforcewave.com/roi-calculator --- ## Implementation - Typical go-live: 2–6 weeks for managed deployments. - Standalone agents: 1–2 weeks. - Multi-system integrations: 4–6 weeks. - Enterprise custom: 6–12 weeks. --- ## Case Studies (as of May 2026) Published deployments with documented outcomes: 1. **Dental DSO — 50-practice batch onboarding** - Challenge: spin up identical AI receptionist configurations across 50 franchise locations. - Outcome: all 50 agents provisioned in a single afternoon via WFW batch provisioning API. - Full study: https://www.workforcewave.com/blog/case-study-dso-mode-3-bulk 2. **200-room hotel — dual-mode (guest + OTA agent)** - Challenge: same phone number must serve human guests (Mode 1/2) and OTA booking bots (Mode 3). - Outcome: WFW's Dual-Mode routing detects caller type within 500 ms and routes accordingly. - Full study: https://www.workforcewave.com/blog/case-study-hotel-mode-5-dual 3. **Single-location dental — 15-minute go-live** - Challenge: clinic with no technical staff needed a live AI receptionist immediately. - Outcome: automatic provisioning workflow went from signup to live agent in 15 minutes. - Full study: https://www.workforcewave.com/blog/case-study-dental-ai-receptionist 4. **HVAC contractor — after-hours call capture** - Challenge: after-hours calls fell to voicemail; revenue was lost overnight. - Outcome: AI agent answers and books service calls 24/7; documented after-hours revenue recovery. - Full study: https://www.workforcewave.com/blog/case-study-hvac-mode-1-servicetitan 5. **Personal injury law firm — AI intake with Clio integration** - Challenge: intake team missed calls; qualified leads went to competitors. - Outcome: AI qualifies callers, logs lead data directly into Clio, and escalates hot leads immediately. - Full study: https://www.workforcewave.com/blog/case-study-law-firm-mode-1-clio All case studies: https://www.workforcewave.com/case-studies --- ## What Workforce Wave Is NOT - Not a general-purpose call center software (like Five9 or Genesys). - Not a transcription-only service. --- ## Reference Documents - Glossary: https://www.workforcewave.com/glossary - Answers (canonical FAQ): https://www.workforcewave.com/answers - Blog: https://www.workforcewave.com/blog - Case studies: https://www.workforcewave.com/case-studies - Machine-readable sitemap: https://www.workforcewave.com/ai-sitemap.json - Short context: https://www.workforcewave.com/llms.txt