Most bots flinch when callers step outside the script. Flora doesn’t. She leans in.

When a Cary homeowner casually asked what paint sheen to use on chair rails—something he planned to DIY that weekend—Flora didn’t freeze or deflect. She broke it down like a seasoned pro: satin vs. semi-gloss, how to balance durability with look, even how scuffs behave under different sheens. The caller was floored.

What started as a casual “I’ll handle this myself” conversation evolved, minute by minute, into something bigger. By the time Flora explained roller naps and texture matching, the homeowner realized this was beyond a weekend touch-up. He decided to book CertaPro to handle the job professionally—right on the call.

Then came the part most AI agents botch: intake. Flora confirmed name, phone, email, and address with real-time address verification. When the caller misremembered and even misspelled his own street, Flora gently caught the error, offered the correct alternative, and confirmed it—all without a hiccup. What could have been a dead-end became a polished, seamless workflow.

Why this matters:

• Flora transformed a DIY question into a paying estimate—without a sales pitch.
• She built trust through empathy, education, and professional expertise.
• She executed flawless intake, validating every piece of data so the sales team didn’t have to chase corrections later.

This is Workforce Wave’s difference. Our agents don’t just answer calls—they create conversations that drive ROI, capture missed opportunities, and safeguard data integrity. Where others hear “just another call,” Flora hears a neighbor with a need—and delivers both solutions and sales.

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