# Workforce Wave — Call Centers Solutions

> AI voice agents for call centers — HIPAA-compliant, multilingual, 24/7.

## Overview

Call centers use Workforce Wave AI voice agents to handle overflow traffic, after-hours coverage, and tier-1 call triage — reducing hold times and staffing costs.

Workforce Wave (WFW) is a managed AI voice agent platform founded in Charleston, SC.
All agents are built, trained, and operated by WFW — this is a done-for-you service,
not a self-serve platform.

## Use Cases for Call Centers

1. Overflow call handling during peak hours
2. After-hours coverage with full IVR replacement
3. Tier-1 FAQ resolution (account status, hours, locations)
4. Warm transfer to live agents with full context summary
5. Real-time sentiment detection and escalation triggers

## Integrations

Salesforce, Five9, Genesys, Twilio, Slack

## Compliance & Security

PCI-DSS scoping available. HIPAA if healthcare-adjacent.

## Typical Outcomes

Typical outcomes: 40–60% reduction in live-agent handle time; answer rates above 95% during overflow.

## Pricing

Plans start at **$200/month**. Full pricing: https://workforcewave.vercel.app/pricing

## Get a Demo for Your Call Centers Organization

https://workforcewave.vercel.app/get-started?industry=call-centers

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## More About Workforce Wave

- Full service overview: https://workforcewave.vercel.app/llms.txt
- Comprehensive AI context: https://workforcewave.vercel.app/llms-full.txt
- Case studies: https://workforcewave.vercel.app/case-studies
- Features: https://workforcewave.vercel.app/features
- API access: https://workforcewave.vercel.app/api/v1/