Welcome to the Extraction Chamber.

Raw speech comes in here messy — mixed with hesitation, story, emotion, and stray details. The Chamber’s job is simple: keep the humanity, surface the information.

Every call leaves clues. Names, numbers, timelines, budgets, symptoms, priorities. Most of the world lets those clues evaporate. In this room, we catch them — and turn them into clean, structured fields your business can use.

Think of it as an alchemical crucible: words in, intelligence out.

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Sample Call A

“Hi, this is Maria. I’m planning a 120-person wedding next April and I need venue options under $15K.”

Sample Call B

“My water heater just exploded in the basement. Policy number is XJ-44-19 and I need someone out today.”

Sample Call C

“I’m calling for my dad, James Walker. He’s been dizzy all week, lives in Charleston, and needs a follow-up visit.”

Extracted fields

From this single sentence, the agent can capture: name, event type, guest count, timing, budget, and intent — and hand that structure to your CRM, your inbox, or your team.

Workforce Wave • Call Detail View

How a single call becomes clarity.

Below is a simplified view of your dashboard — multiple interactions, one place to read them. Click any call to see the full transcript the agent worked from.

Call ID	Direction	Caller	Date	Duration	Agent	Label
#24975	Inbound	Bob (Podcast Concierge)	Oct 12, 2025	09:42	Elle	Charleston Itinerary · 5 guests
#24863	Inbound	Sarah Daniels	Oct 11, 2025	03:08	Elle	Dental crown popped off
#24812	Inbound	Riverfront Electric Client	Oct 10, 2025	02:31	Elle	Breaker tripping on dryer

Transcript — Call #24975 · Bob (Podcast Concierge)

Extraction Output – Call #24975 (Bob · Charleston Itinerary)

One conversation. Many signals. Here’s how Elle’s call with Bob turns into structured data your systems can actually use.

Caller Name: Bob

Caller Phone: Not provided on this call

Party Size: 5

Reason for Call: Charleston afternoon + evening itinerary for a party of five

Follow-Up Required: No (itinerary provided; no reservations requested)

Call Resolution: Full day plan drafted with local-focused venues and non-gambling “lucky” activities

Four-Sentence Summary:
Bob requested a curated Charleston day plan for a party of five. Elle proposed a sequence of local-forward spots for lunch, football viewing, live music, and a super-Charleston nightcap while avoiding tourist-heavy venues. She pivoted recommendations mid-call when Bob rejected a popular but crowded spot. When Bob asked about gambling, Elle explained local limits and offered fun, low-risk alternatives like bar trivia and mini-golf bets instead.

Tomorrow’s Instagram Topic:
“How to spend a perfect autumn Saturday in Charleston — local, stylish, and blissfully bachelorette-free.”

Post-Call Email – Auto-Generated from Extraction

To: concierge-team@pinkmagnoliahotel.com

From: Elle · Workforce Wave Voice Agent

Subject: Charleston day itinerary for a party of five (Follow-up: Not required)

Hi Team,

Here’s a structured summary from Bob’s call today:

Caller Name: Bob
Party Size: 5
Reason for Call: Charleston afternoon & evening itinerary planning for a group of five
Follow-Up Required: No (caller requested ideas but no bookings yet)
Call Resolution: Elle provided a full itinerary including lunch, football-friendly venues, live music, and a Charleston-style nightcap with local-forward recommendations.

Summary:
Bob requested a curated day plan in Charleston for a five-person group, with college football, a great lunch, live music, and a distinctly Charleston finale. Elle suggested a lineup that avoids tourist-heavy spots and leans on local favorites, pivoting when the caller objected to crowded venues. The call ended with a clear plan and optional add-ons (private guide, trivia-night venues, etc.). No reservations were booked yet, but the caller now has a working “script” for the day.

Instagram Idea:
“How to spend a perfect autumn Saturday in Charleston — local, stylish, and bachelorette-free.” This call is a great seed for a carousel post featuring The Ordinary, The Royal American, The Commodore, and Gin Joint.

— Elle
Workforce Wave Voice AI Agent