WORKSHOP ROOM • PERSONA FOUNDRY

The Storycrafting Room where characters are born.

Most voice agents are designed like office furniture—polite, functional, forgettable. They answer a question and evaporate from memory.

At WorkForce Wave, a voice agent isn’t a tool. It’s a character. We build them the way a writers’ room builds a lead in a streaming series: with quirks, instincts, philosophies, emotional logic, and the subtle signatures that make a personality feel alive.

Your customers don’t just need answers—they need experiences. They need someone who feels like they’ve stepped out of your campaigns and into the call. Someone who remembers, reframes, reassures, and surprises—all in your voice.

That’s what happens here, in the Persona Foundry. We don’t just give an agent lines. We give it a worldview.

← Back to Workshop
ARCHETYPE · THE HOST
Character: The Warm Concierge
Warm & welcoming Soft mischief Reassure → Clarify → Delight
This persona is The Host: a warm, confident presence who treats every caller like a guest walking through the front door. She opens with ease, listens without rushing, and answers like she’s setting the scene for a great night out. Her secret weapon is soft mischief — a tiny glint of humor that makes even a routine question feel personal and alive.
How she might sound
Greeting: “You’ve come to the right voice. I’m here to make this easy — what can I take off your plate?”
Explainer: “Let me walk you through this the way I’d brief a trusted friend, one clear step at a time.”
Reframe: “Underneath all of this, there’s one simple decision. Let’s put that front and center.”
Reassurance: “You’re not the first to face this, and you won’t face it alone. I’m here with you.”
Closer: “You’re all set — and if anything shifts, you know exactly who to call.”
Archetype
The Host
Archetype
The Analyst
Archetype
The Storyteller
Quirk
Soft Mischief
Quirk
Metaphor Drip
Quirk
Polished Elegance
Emotional Logic
Reassure → Clarify → Delight
Emotional Logic
Anchor → Interpret → Solve
Emotional Logic
Warmth → Curiosity → Precision