Compliance

Compliance in the context of AI voice platforms means adhering to legal and regulatory frameworks that govern how customer data is collected, stored, transmitted, and processed. Non-compliance exposes organizations to fines, lawsuits, and reputational damage.

Major Compliance Frameworks

• HIPAA — healthcare data privacy and patient record protection.
• TCPA — telemarketing and auto-dialing regulations; consent and DNC requirements.
• GDPR — European data privacy; strict rules on consent, data retention, and cross-border transfers.
• PCI-DSS — payment card data protection; encryption and access controls.
• SOC 2 — security and data availability audits for service providers.

Compliance Obligations for Voice Platforms

• Obtain explicit informed consent before recording or processing calls.
• Encrypt sensitive data in transit and at rest.
• Maintain audit logs of who accessed what data and when.
• Comply with data retention and deletion requirements.
• Respond promptly to data breach incidents.

Workforce Wave Compliance

Workforce Wave is built with compliance-first architecture: HIPAA BAA available, TCPA-compliant outbound modes, GDPR data residency options, and SOC 2 certification. Organizations can deploy with confidence that the platform handles regulatory obligations.