Automotive AI Receptionist
The automotive AI that answers every service call.
Knows VIN lookups, service intervals, and OEM recall status. Integrated with your DMS. Handles appointment booking 24/7.
No credit card required. Agent live in 90 seconds.
30–40%
of dealership service calls go unanswered.
Every missed call is a lost repair order worth $200–$800. Missed calls compound — unanswered customers book elsewhere.
Workforce Wave AI — Dealership Setup
Pre-Loaded Intelligence
Pre-loaded with automotive intelligence.
You don't teach WFW what a VIN is or how recall lookup works. It already knows — and every agent Workforce Wave generates for your dealership starts with that knowledge.
Built In
VIN Intelligence
Knows how to decode a VIN to identify year, make, model, trim, and engine. Can look up recall status and open TSBs. Answers 'Is my car affected by the recall?' without a service advisor.
Built In
Service Interval Logic
Knows standard service intervals for major brands: oil change 5k–10k miles, brake fluid every 2 years, transmission fluid every 30k–60k. Can recommend the right service based on mileage and last visit date.
Built In
OEM Parts & Labor
Familiar with OEM vs. aftermarket part discussions. Can quote approximate time estimates and refer to a service advisor for final pricing without over-promising.
Built In
DMS Integration
Reads your DMS for existing appointments, customer history, and vehicle records. CDK Drive, Reynolds & Reynolds, Tekion — connects to your system of record.
Integrations
Works with your DMS.
WFW connects to the dealer management system you already use. No rip-and-replace.
CDK Drive
Full DMS access — read appointments, customer records, vehicle history, and write new service write-ups.
Reynolds & Reynolds
ERA-IGNITE integration — schedule appointments, retrieve repair order history, update customer contact info.
Tekion
Cloud-native DMS — real-time availability, pre-write-up creation, digital vehicle inspection notes.
Xtime
Service scheduling platform — reads open slots, books appointments, sends OEM-branded confirmation SMS.
Real Scenarios
What your dealership AI handles.
From recall inquiries to late-night drop-offs — your agent knows the playbook.
Caller wants to bring in their F-150 for an oil change. AI asks mileage, checks DMS for availability, books the appointment, sends confirmation SMS with advisor name and drop-off instructions.
Customer saw a recall notice. AI decodes VIN, confirms whether their specific vehicle is affected, explains what the recall covers, and books the free recall repair appointment.
10pm — customer needs to drop off their car first thing. AI collects make, model, year, mileage, primary concern, and preferred contact method, then drops the info in your DMS as a pre-write-up.
For Dealer Groups
Running a dealer group? Provision the whole network.
Mode 3 provisioning API lets your automotive platform or dealer group deploy an AI agent for each rooftop automatically. Workforce Wave reads each dealership's website — no manual setup per location.
- ✓POST /v2/agents — one call per rooftop
- ✓Workforce Wave reads each dealership URL automatically
- ✓White-label capable — your brand, your dashboard
- ✓Billing rolled up to your dealer group account
Mode 3 — Dealer Group Provisioning
POST /v2/agents
{
"scout_url": "https://yourdealership.com",
"vertical": "automotive",
"phone_number": "+18435551234",
"white_label_id": "your-dealer-group"
}
// Agent provisioned in < 90 seconds
// VIN decoder, DMS sync, recall logic: includedRepeat for each rooftop. Workforce Wave handles the rest.
Common Questions
Frequently asked about automotive AI answering services.
Questions we hear from dealership service managers and dealer group directors before they try Workforce Wave.
Can an AI receptionist handle automotive service scheduling?
Yes. Workforce Wave connects to your dealer management system — CDK Drive, Reynolds & Reynolds, Tekion, or Xtime — and books service appointments in real time during the call. The AI asks for mileage, collects the primary concern, checks live availability, and sends a confirmation SMS with advisor name and drop-off instructions. No staff involvement required.
How does an AI agent handle VIN lookups and recall inquiries at a dealership?
Workforce Wave decodes the VIN the caller provides to identify year, make, model, trim, and engine. It then checks recall status and open TSBs and explains what the recall covers — all without a service advisor. If the vehicle is affected, the AI books the free recall repair appointment directly in your DMS.
What happens to after-hours service calls at a dealership?
Workforce Wave answers every call 24/7, including nights and weekends when the service drive is closed. For after-hours drop-off requests, the AI collects make, model, year, mileage, the primary concern, and the customer's preferred contact method, then creates a pre-write-up in your DMS so the service advisor has full context at open.
Which dealer management systems does Workforce Wave integrate with?
Workforce Wave works with CDK Drive, Reynolds & Reynolds ERA-IGNITE, Tekion, and Xtime. Setup is handled during onboarding — your team does not need to manually configure the integration. Workforce Wave reads your dealership website and connects to the platform you already use.
Is an AI answering service right for a single-point dealership or only large dealer groups?
Workforce Wave works for both. A single-point dealership uses it to stop losing the 30–40% of service calls that go unanswered. Dealer groups use the Mode 3 provisioning API to deploy one agent per rooftop automatically — each with its own DMS credentials — managed from a single billing account.
Does Workforce Wave replace the service advisor or work alongside them?
Workforce Wave handles the inbound call layer — appointment booking, recall inquiries, after-hours intake, and DMS pre-write-ups — so your service advisors can focus on the customers in front of them. Complex pricing discussions and repair approvals are routed to an advisor. The AI handles everything it can; advisors handle what requires human judgment.
Get Started
Stop losing repair orders to unanswered calls.
Workforce Wave reads your dealership website and builds your service agent automatically. No manual setup, no prompt engineering, no long-term contract.
Create your first agent freeNo credit card required.