Home Services AI
The home services AI that triages emergencies and books jobs.
Knows the difference between "leaky faucet" and "pipe burst." Books routine jobs. Dispatches emergency techs. Integrates with ServiceTitan, Housecall Pro, and Jobber.
No credit card required. Agent live in 90 seconds.
$120K
per year lost to unanswered calls — the average HVAC company.
After-hours emergency calls are the highest-value leads. They're also the most likely to go unanswered.
Workforce Wave AI — Home Services Setup
Pre-Loaded Intelligence
Pre-loaded with home services intelligence.
You don't teach WFW the difference between a heat pump and an evaporator coil. It already knows — and every agent Workforce Wave generates for your business starts with that knowledge.
Built In
Emergency Triage Logic
Knows the urgency hierarchy: active water flood = dispatch now. No hot water = same-day. AC not cooling = schedule within 48h. Dripping faucet = next available slot. Routes each correctly without over-dispatching.
Built In
Service Type Vocabulary
Fluent in HVAC (refrigerant, tonnage, SEER, heat pump, evaporator coil), Plumbing (main line, p-trap, water heater, tankless, shut-off valve), and Electrical (panel, breaker, GFCI, load calculation).
Built In
Dispatch & Scheduling
Reads your dispatch board. Books jobs into correct time slots. Assigns to the right tech based on skill, zone, or availability. Sends the customer the tech's name and ETA.
Built In
Upsell Awareness
Knows maintenance plan language: 'Would you like to add a $99/year maintenance plan? Members get priority scheduling and 15% off parts.' Captures interest, routes to sales.
Integrations
Works with your field service software.
WFW connects to the dispatch platform you already use. No rip-and-replace.
ServiceTitan
Full dispatch board access — read open slots, create jobs, assign techs, tag leads for follow-up.
Housecall Pro
Scheduling and dispatch sync — book jobs, send customer confirmations, capture access notes.
Jobber
Quote and job management — create requests, assign to team members, update customer records.
FieldEdge
Service agreement management — book maintenance visits, check contract status, verify coverage.
Real Scenarios
What your home services AI handles.
From 11pm emergencies to membership upsells — your agent knows the playbook.
11pm — pipe burst in kitchen. AI identifies emergency severity, collects address and callback number, notifies on-call tech via SMS, reads back estimated response time from dispatch board.
Caller wants an annual HVAC tune-up. AI checks next available slots, books the appointment, collects access instructions (gate code, dog in yard), sends confirmation.
After booking a repair, AI mentions the maintenance plan. Captures 'yes, interested' responses and adds a sales-qualified lead tag in ServiceTitan for follow-up.
For Software Builders
Building field service software? Add voice AI to your product.
Mode 3 provisioning API lets your platform spin up a WFW agent for each contractor automatically. Workforce Wave reads each business website — no manual configuration per customer.
- ✓POST /v2/agents — one call per contractor account
- ✓Workforce Wave reads each business URL automatically
- ✓White-label capable — your brand, your dashboard
- ✓Billing rolled up to your platform account
Mode 3 — Platform Provisioning
POST /v2/agents
{
"scout_url": "https://yourhvaccompany.com",
"vertical": "home_services",
"phone_number": "+18435551234",
"white_label_id": "your-platform-account"
}
// Agent provisioned in < 90 seconds
// Triage logic, dispatch sync, upsell scripts: includedRepeat for each contractor. Workforce Wave handles the rest.
Common Questions
Frequently asked about home services AI answering.
Questions we hear from HVAC, plumbing, and electrical contractors before they try Workforce Wave.
Can an AI answering service handle HVAC and plumbing emergency calls after hours?
Yes. Workforce Wave answers every call 24/7 — including late-night emergencies. It triages the situation using structured questions, identifies whether the call is a true emergency (pipe burst, gas smell, active flood) or a routine service request, and routes accordingly. Emergency calls trigger an SMS to your on-call tech immediately; routine requests are booked into the next available slot.
How does the AI know the difference between an emergency and a routine service call?
Workforce Wave is pre-loaded with home services urgency logic. An active water flood is dispatched immediately. No hot water is a same-day response. An AC not cooling is scheduled within 48 hours. A dripping faucet goes into the next available slot. Your team does not need to configure this triage logic — it is built in for HVAC, plumbing, and electrical calls.
Does Workforce Wave integrate with ServiceTitan or Housecall Pro?
Yes. Workforce Wave integrates with ServiceTitan, Housecall Pro, Jobber, and FieldEdge. It reads your dispatch board, creates jobs, assigns techs, and sends customer confirmations — all during the call. No manual data entry is required after the call ends.
Can the AI book routine service appointments and maintenance visits?
Yes. Workforce Wave checks your dispatch board for open slots, books appointments into the correct time slots based on service type and tech availability, collects access instructions, and sends the customer a confirmation. It handles both emergency dispatch and routine bookings in the same system.
Can the AI upsell maintenance plan memberships during calls?
Yes. After completing a booking, Workforce Wave can introduce your maintenance plan using language you configure. Callers who express interest are tagged as sales-qualified leads in ServiceTitan or your CRM, flagged for follow-up by your sales team. No hard sell — just a natural mention at the right point in the call.
How quickly can a home services company go live with Workforce Wave?
Workforce Wave reads your business website and builds your AI agent automatically. There is no manual scripting, no prompt engineering, and no configuration required for service type vocabulary. The agent can go live in under 90 seconds. No credit card is required to get started.
Ready to see exact numbers? View pricing →
Get Started
Stop losing jobs to unanswered calls — including the 11pm emergencies.
Workforce Wave reads your business website and builds your agent automatically. No manual setup, no prompt engineering, no long-term contract.
Create your first agent freeNo credit card required.