Medical AI Receptionist
The medical AI that handles appointments, not just messages.
HIPAA-compliant by architecture. Integrates with Epic, NexHealth, and Athenahealth. Reduces no-shows by up to 30%.
No credit card required. HIPAA BAA included on all plans.
No extra configuration required.
30%
Reduction in no-shows.
Automated confirmation calls reach 100% of your appointment list. Every time.
Workforce Wave AI — Medical Practice Setup
Pre-Loaded Intelligence
Pre-loaded with medical intelligence.
HIPAA compliance, triage logic, and EHR vocabulary are built in — not bolted on.
Built In
HIPAA Architecture
PHI never stored in plaintext. Audio stored in HIPAA-eligible Backblaze B2. Business Associate Agreement included. Audit log retained 7 years.
Built In
Appointment Types
New patient, established patient, urgent care, telehealth, specialist referral, procedure pre-op — each type handled with correct questions and routing.
Built In
Triage Logic
Knows the difference between 'needs appointment soon' and 'call 911 now.' Follows scripted triage protocols that your clinical team defines.
Built In
Insurance Verification Language
Can collect insurance carrier, member ID, group number, and preferred pharmacy — in natural conversation, no hold time.
Integrations
Works with your EHR.
WFW connects to the systems your practice already runs on — no rip-and-replace.
Epic FHIR API
Industry-standard EHR — real-time patient record access, appointment scheduling via FHIR R4.
NexHealth
Modern patient experience platform — HIPAA-compliant messaging, real-time scheduling, online forms.
Athenahealth
Cloud-based EHR and practice management — appointment booking, patient data sync.
Salesforce Health Cloud
Patient relationship management — lead capture, care coordination, referral tracking.
Real Scenarios
What your medical AI handles.
Patient calls to schedule a follow-up with Dr. Martinez. AI checks NexHealth availability, asks about reason for visit, books the slot, sends a confirmation with pre-visit instructions.
24 hours before appointment, AI calls patient to confirm. Handles rescheduling on the spot. Your reminder rate goes from whatever you have now to 100%.
10pm call — patient has a fever of 103°. AI follows your triage protocol: asks questions, categorizes urgency, routes to on-call nurse or urgent care instructions.
For Healthcare Platforms
Building a healthcare SaaS? Embed WFW as your voice layer.
EHR vendors, care coordination platforms, and patient engagement tools use our Mode 3 API to provision HIPAA-compliant voice agents for their clients automatically.
- ✓POST /v2/agents — one call per practice
- ✓HIPAA compliance and BAA included for every agent
- ✓White-label capable — your brand on the dashboard
- ✓Billing rolled up to your platform account
Healthcare Platform — Mode 3 Provisioning
POST /v2/agents
{
"scout_url": "https://yourpractice.com",
"vertical": "medical",
"phone_number": "+18435551234",
"hipaa_baa": true,
"white_label_id": "your-platform-account"
}
// Agent provisioned in < 90 seconds
// HIPAA BAA, triage logic, EHR vocab: includedYour clients get a HIPAA-compliant voice agent. You get monthly recurring revenue.
Common Questions
Frequently asked about medical AI receptionists.
Questions we hear from practice administrators and healthcare platform builders before they try Workforce Wave.
Is an AI medical receptionist HIPAA compliant?
Yes. Workforce Wave is HIPAA-compliant by architecture, not by configuration. PHI is never stored in plaintext — audio is stored in HIPAA-eligible Backblaze B2, and a Business Associate Agreement is included on all plans. Your practice does not need to configure compliance separately; it is on by default.
Can an AI receptionist book medical appointments into our EHR?
Yes. Workforce Wave integrates with Epic FHIR API, NexHealth, and Athenahealth to check real-time availability and book appointments during the call. The patient hangs up with a confirmed slot and pre-visit instructions — no staff involvement required.
How does an AI receptionist reduce medical no-shows?
Workforce Wave automatically calls or texts patients 24 hours before their appointment to confirm. If a patient reschedules or cancels, the slot is freed immediately. This confirmation workflow reaches 100% of your appointment list every time — the page describes up to a 30% reduction in no-shows as a result.
What happens when a patient calls with an urgent medical concern after hours?
Workforce Wave follows your practice's triage protocol. It asks structured questions to categorize urgency, then routes accordingly — connecting the caller to an on-call nurse, directing them to urgent care, or advising 911 for emergencies. Your clinical team defines the triage logic; Workforce Wave executes it consistently on every call.
Does the AI collect insurance information during the call?
Yes. Workforce Wave can collect insurance carrier, member ID, group number, and preferred pharmacy in natural conversation — without putting callers on hold. This intake data is passed to your EHR so your billing team has what they need before the appointment.
How quickly can a medical practice go live with Workforce Wave?
Workforce Wave reads your practice website and builds your AI agent automatically — no manual setup, no prompt engineering. The agent can go live in under 90 seconds. HIPAA BAA is included and does not require a separate negotiation or configuration step.
Need compliance documentation? See security details →
Get Started
Reduce no-shows. Handle after-hours. Free up your front desk.
Workforce Wave reads your practice website and builds your agent automatically. HIPAA BAA included. No manual setup.
Create your first agent freeNo credit card required. HIPAA BAA included.