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AI Built for Government. Trusted by Residents.
Citibot is the dedicated AI platform for cities and 311 agencies — purpose-built for local government, not adapted from generic commercial tools. Serve every resident, in every language, around the clock, without burning out your staff.
See Citibot in Action →Trusted by 180+ municipalities
Why Government Is Different
Generic AI Wasn't Built for Public Service.
Commercial chatbots are designed for sales funnels and customer retention. Local government has a different mandate: equity, accuracy, accountability, and trust. Citibot is purpose-built for that mission — with a closed-knowledge architecture that only answers from verified city sources.
Audit-ready workflows, built-in guardrails for compliance, and a team that has spent a decade learning how municipalities actually operate. No hallucinations. No made-up answers. Just trusted government information, delivered instantly.
Learn about Citibot →What Citibot Handles
- ✓311 calls, service requests, and issue reporting
- ✓Permit and licensing inquiries
- ✓Trash, recycling, and utility schedule lookups
- ✓Emergency alerts and proactive text notifications
- ✓After-hours resident questions across all channels
- ✓Multilingual resident engagement in 75+ languages
Full Coverage
From 311 Calls to Emergency Alerts — Every Channel, Every Request.
Citibot meets residents where they are. Whether reporting a pothole at midnight or asking about permit requirements on a weekend, residents get instant, accurate answers — no hold music, no voicemail, no waiting until Monday.
Web Chat
Instant answers on your city website
SMS / Text
Direct phone engagement, no app needed
AI Voice
Phone support automation for 311 lines
Facebook Messenger
Meet residents on social channels
Multilingual engagement at scale
Text Alerts
Emergency notifications and proactive updates
Crisis-Tested
When NOLA-311 faced a 350% surge in call volume following a crisis, Citibot absorbed the load without adding staff — residents got answers when they needed them most.
Proven Results
Real Savings. Measurable Impact. Documented Outcomes.
These aren't projections — they're auditable results from municipalities already running Citibot.
30–60%
reduction in inbound communications
Achieved within first 30 days of deployment
$500K
saved by Denver in 18 months
City and County of Denver — documented savings
2,500
hours of resident wait time saved in Opelika, AL
In the first 3 years of deployment
75+
languages supported natively
Roseville, CA served 14 languages within 2 months
Platform Capabilities
Built for the Demands of Local Government.
Every feature was designed with accountability, equity, and public-sector compliance in mind — not bolted on after the fact.
75+ Languages Supported
Serve every resident equitably — Citibot communicates fluently in over 75 languages so no community is left behind due to a language barrier.
Closed-System AI
Citibot only answers from your verified municipal knowledge base — it never fabricates responses, so residents always get accurate, accountable information.
Omnichannel Delivery
Web chat, SMS, AI voice, Facebook Messenger, WhatsApp, and text alerts — residents reach government on the channels they already use.
Citibot Refresh
An automated content tool that continuously monitors your city's data for outdated information and prompts staff to keep it current.
24/7 Instant Response
Residents get answers at 2 a.m. on a Sunday the same as 9 a.m. on a Monday — without overtime, without on-call staff, without a queue.
180+ Cities Already Trust Citibot
From Denver and New Orleans to Kansas City and Arlington TX, Citibot is working inside governments like yours — with a track record built over a decade of innovation.
Citibot Implementation — Guided, Not DIY
Connect your city's knowledge sources
Website, FAQs, service databases, municipal code
Citibot Refresh sets baseline content
Automated accuracy check from day one
Configure channels and languages
Web, SMS, voice, social — you choose
Go live on your city's number and web
Residents served around the clock from launch day
Learning Your City
Your Knowledge Base. Your Rules. Always Current.
Citibot connects directly to your city's existing systems, FAQs, and service data — then keeps that information current through Citibot Refresh, an automated tool that flags outdated content and prompts staff to update it.
The AI never invents answers. It only pulls from what your team has verified, so residents always get accurate, city-approved information. Citibot's implementation team works as a true partner — not just a software vendor that hands you a login.
Get started at citibot.io →From City Leaders
What Government Leaders Are Saying.
Not only is the technology improving our city overall, but working with Citibot is truly a partnership.
Jay Warren
Director of Communication & Legislative Affairs
City of Arlington, TX
Our AI Assistant, Ask Winter Haven, meets residents 24/7 on their preferred channels.
Katrina Hill
Director of Public Affairs & Communications
City of Winter Haven, FL
We can now give our agency customers specific questions residents are asking and pinpoint exactly what website content needs updating.
Laura Dunwoody
Director of Technology Services for Resident Experience
City and County of Denver, CO
Common Questions
Frequently asked about AI for municipalities and 311 agencies.
Questions city leaders and 311 directors ask before deploying Citibot.
Can an AI phone agent handle resident 311 and service requests for a local government?
Yes. Citibot — powered by Workforce Wave — handles 311 calls, service requests, issue reporting, permit inquiries, trash and recycling schedules, and utility lookups around the clock. Residents get instant, accurate answers at 2 a.m. on a Sunday the same as 9 a.m. on a Monday — without hold music, voicemail, or waiting until Monday. Citibot has been deployed by 180 or more municipalities across the United States.
How does an AI platform for cities ensure residents get accurate government information?
Citibot uses a closed-knowledge architecture — it only answers from your verified municipal knowledge base and never fabricates responses. Citibot Refresh, an automated content tool, continuously monitors your city's data for outdated information and prompts staff to keep it current. The AI never invents answers; it only pulls from what your team has verified, ensuring residents always receive accurate, city-approved information.
Can a government AI platform serve residents in multiple languages?
Yes. Citibot communicates fluently in 75 or more languages so no community is left behind due to a language barrier. Residents reach government in the language they use — whether that is Spanish, Vietnamese, Arabic, or dozens of others. Roseville, CA was able to serve 14 languages within 2 months of deployment without adding staff or separate language lines.
What channels does a municipal AI platform support for resident engagement?
Citibot supports web chat, SMS, AI voice (for 311 phone lines), Facebook Messenger, WhatsApp, and proactive text alerts. Residents can reach government on the channels they already use without downloading a new app or navigating a phone tree. All channels are served simultaneously, so peak-hour volume spikes do not create hold queues.
What kind of cost savings can a city expect from deploying an AI resident engagement platform?
Cities deploying Citibot have documented a 30 to 60 percent reduction in inbound communications within the first 30 days. The City and County of Denver documented $500,000 in savings over 18 months. Opelika, AL saved 2,500 hours of resident wait time in the first 3 years. These are auditable results from municipalities already running Citibot — not projections.
How long does it take to deploy a municipal AI platform like Citibot?
Citibot partners with cities to go live in as little as 30 days. The implementation team connects to your city's existing knowledge sources, FAQs, and service databases — then Citibot Refresh establishes a baseline accuracy check from day one. Citibot's team works as a true implementation partner, not just a software vendor that hands over a login and documentation.
Ready to Modernize How Your City Communicates?
Citibot has partnered with 180+ municipalities to reduce staff burden, increase resident trust, and deliver equitable service at scale — starting in as little as 30 days. Connect with the Citibot team to see what it looks like for your city.
Schedule a Demo with Citibot →Powered by Workforce Wave