Texts answered the moment they arrive.
Customers text the same number they call. Your agent reads the message, answers from your knowledge base, and replies in seconds — or hands a draft to your team to approve.
One brain, every channel. Same brain as your phone agent — it already knows your hours, services, and pricing, now over text.
How it works
From your knowledge to a real reply.
Connect your number
Your existing Twilio number becomes a two-way AI text line. No new app for your customers.
A text comes in
The agent reads it, classifies intent, and pulls the answer from your knowledge base.
Reply or review
Auto-reply in seconds, or send a draft to your team to approve first — your choice, per agent.
Logged and billed by work
Every thread lands in your dashboard. You pay only for messages actually handled.
Everything included
Built for real businesses.
Two-way, not blast
Real conversations — the agent reads, understands, and responds, it does not just send canned blasts.
Draft, auto, or smart reply
Pick per agent: hold every reply for approval, auto-send, or auto-send only the easy ones.
Knows your business
Answers come from the same knowledge base as your voice and web agents.
A2P 10DLC ready
Built on registered, compliant messaging so your texts actually deliver.
Threaded and logged
Every inbound and reply is captured in your dashboard, searchable beside calls and chats.
Human handoff
Anything the agent should not answer is flagged for your team with full context.
It knows your business
Grounded in your knowledge base.
Your SMS agent shares the same knowledge base as your voice agent — one source of truth, consistent answers whether a customer calls or texts.
How your agent learns your businessHow it compares
The smarter way to handle sms.
Pricing
You pay for work, not seats.
Billed as a fraction of a voice minute — each text counts as about 0.25 of a minute. No per-seat fees, you pay for messages actually handled.
View pricing detailsFAQ
Common questions
Does it auto-send, or can I approve first?+
Both — you choose per agent. Draft mode holds every reply for your approval, auto-reply sends instantly, and smart-reply auto-sends the routine ones while flagging the rest.
Do customers need a new number or app?+
No. They text the same number they already call. The agent answers two-way over standard SMS.
How is it billed?+
Each handled text is metered at roughly a quarter of a voice minute. You pay for work done, never per seat.
Get started
One agent. Every channel.
Build your agent once and it answers on sms — and every other channel — grounded in your business, around the clock.