WhatsApp Business Live

Answer customers on WhatsApp, automatically.

Your agent replies to WhatsApp messages the same way it answers your phone — reading intent, pulling answers from your knowledge base, and responding in seconds on the channel your customers already live in.

One brain, every channel. Same brain as every other channel — your WhatsApp replies carry the exact knowledge and tone as your phone and web agents.

How it works

From your knowledge to a real reply.

1

Connect WhatsApp Business

We register your WhatsApp Business sender and connect it to your agent — no new infrastructure for you.

2

A message arrives

The agent reads it, classifies intent, and grounds its answer in your knowledge base.

3

Reply or review

Auto-reply within the conversation window, or route a draft to your team to approve.

4

Logged and billed by work

Every chat lands in your dashboard. You pay only for messages actually handled.

Everything included

Built for real businesses.

On the app they already use

Meet customers in WhatsApp instead of asking them to call or email.

Two-way conversations

The agent reads and understands each message, then replies in context — not canned templates.

Draft, auto, or smart reply

Per-agent control: hold for approval, auto-send, or auto-send only the routine messages.

Knows your business

Replies are grounded in the same knowledge base as your voice, web, and SMS agents.

Rich media ready

Handles the images and documents customers send inside a WhatsApp conversation.

Threaded and logged

Every conversation is captured in your dashboard, searchable beside your other channels.

It knows your business

Grounded in your knowledge base.

Your WhatsApp agent answers from the same knowledge base as your voice agent — consistent, grounded replies wherever a customer reaches you.

How your agent learns your business

How it compares

The smarter way to handle whatsapp.

Manual WhatsApp
Workforce Wave
Answers instantly, 24/7
Knows your business
If staff remembers
Approve-before-send option
n/a
Cost model
Staff time
~0.25 of a voice minute

Pricing

You pay for work, not seats.

Billed as a fraction of a voice minute — each WhatsApp message counts as about 0.25 of a minute. No per-seat fees.

View pricing details

FAQ

Common questions

Do I need a WhatsApp Business account?+

We set up and connect your WhatsApp Business sender for you, then wire it to your agent — no new infrastructure on your side.

Can I approve replies before they send?+

Yes. Like SMS, you choose per agent between draft (approve first), auto-reply, and smart-reply modes.

How is it billed?+

Each handled WhatsApp message is metered at roughly a quarter of a voice minute — you pay for work, never per seat.

Get started

One agent. Every channel.

Build your agent once and it answers on whatsapp — and every other channel — grounded in your business, around the clock.