Workforce Wave Custom GPTs
Custom GPTs trained
on your business,
not the internet.
Purpose-built AI brains that know your docs, your tone, your pricing, and your tools. Every answer comes from your business - never from a generic model's hallucinated guess.
What custom actually means
Four axes. All yours.
Tone
Friendly or formal. Concise or conversational. Your brand voice, locked in at the persona layer so it never slips.
Knowledge
Your docs, not theirs. PDFs, URLs, and structured data - all indexed into a private KB that is invisible to other tenants.
Tools
Your APIs, not generic ones. Booking, CRM, inventory lookup, payment capture - the GPT acts, it does not just talk.
Guardrails
Refuses off-brand, off-topic, and off-policy questions. You define the fence. The GPT stays inside it.
Industry GPTs
Built for your industry. Out of the box.
Each persona comes pre-wired with industry-specific prompts, KB templates, and tool presets. Upload your own docs and it becomes yours in minutes.
Dental Office GPT
- +Books cleanings and new patient appointments 24/7
- +Answers insurance coverage and billing questions
- +Flags pain or emergency keywords and escalates to staff
Real Estate GPT
- +Qualifies buyer and renter leads with 5-question intake
- +Schedules showings directly on agent calendars
- +Sends listing PDFs and neighborhood comps via SMS
Spa and Wellness GPT
- +Books services across all providers and time slots
- +Upsells add-ons and packages based on selected service
- +Manages waitlists and sends automated fill notifications
Home Services GPT
- +Provides rough quotes based on job type and square footage
- +Schedules free estimates on the field crew calendar
- +Follows up automatically on open quotes after 48 hours
Auto Service GPT
- +Sends service reminders based on mileage and last visit
- +Checks parts availability before confirming appointments
- +Arranges loaner vehicle pickup and drop-off logistics
Medical Practice GPT
- +Handles appointment scheduling and cancellations
- +Processes prescription refill requests for provider review
- +Sends intake forms and collects insurance details before visits
How it's built
From docs to deployed in four steps.
Upload your content
Drag in PDFs, paste URLs, or write content directly. Pricing sheets, service menus, policies - all of it.
We chunk and index it
Content is split into semantic chunks, embedded into vectors, and indexed for hybrid retrieval - keyword plus semantic.
Persona and guardrails layered
Name, voice, personality, topic scope, and refusal behavior all set at the system-prompt layer on top of the KB.
Tools wired and live
Booking, CRM, lookup endpoints connected and tested. The GPT can act, not just respond.
Everything included
Built for real businesses.
Trained on your docs
Upload PDFs, paste URLs, or connect your knowledge base. The GPT answers from your content, not the internet.
Persona and tone
Give the GPT a name, a voice style, and a personality that matches your brand. Consistent in every conversation.
Custom tools
Connect it to your booking system, CRM, or any API. The GPT can look up, create, and update records in real time.
Guardrails built in
It refuses off-brand questions, competitor comparisons, and anything outside its defined scope - politely, every time.
Multilingual
Speaks and understands 30+ languages out of the box. Automatically matches the caller or visitor language.
Vector and keyword search
Hybrid retrieval finds the right chunk even when the caller uses different phrasing than your docs use.
Source citations
Every answer includes a reference to the exact KB chunk it came from. Auditable, verifiable, trustworthy.
Update anytime
Drag in a new PDF or update a URL. Changes go live in seconds with no retraining wait and no downtime.
How we compare
Why not just use ChatGPT?
Custom GPTs are included with every Workforce Wave agent plan at no extra license fee.
Pricing
Included with every agent plan.
Custom GPT training, persona setup, guardrails, and KB management are all included. No extra GPT license fee. No per-query charge for retrieval. You pay for conversations, not for intelligence.
FAQ
Common questions
Where does the knowledge come from?
You supply it. Upload PDFs, paste public URLs, or write content directly in the dashboard. The GPT answers only from what you give it - never from internet search results or third-party data.
How often can I update the knowledge base?
Anytime. Upload a new document or update a URL and the changes propagate in seconds. There is no retraining queue and no scheduled downtime required.
Will it make up my pricing or invent policy details?
No. The retrieval system grounds every response in a specific document chunk. If the information is not in your KB, the GPT says so and offers to connect the caller with a human rather than inventing an answer.
Can it refuse off-topic questions?
Yes. Guardrails are set at the system-prompt layer. You define the scope - for example, no competitor comparisons, no medical advice beyond intake, no pricing for services you do not offer - and the GPT politely declines anything outside that boundary.
Can I see what it said and correct responses?
Every conversation is logged in full in your dashboard. You can read the transcript, flag a response as incorrect, and add a correction to the KB in a single click. The correction is live in seconds.
Get started
Your business deserves
its own AI brain.
Stop sending customers to a generic model that guesses at your policies. Build a GPT that actually knows your business - and deploy it in minutes.
Already a customer? Add your first KB document from the Knowledge Base tab in your dashboard.