Guides for evaluating AI voice agents.

The AI voice agent market has grown quickly, and marketing claims from vendors vary widely in accuracy. Features described as "native" integrations are sometimes webhooks. "TCPA-compliant" sometimes means the platform has a consent field — not that it enforces calling windows or handles revocation. "Human-like" latency is often tested under ideal conditions that don't reflect production performance.

These guides are written to give buyers the vocabulary and evaluation criteria to ask the right questions — and to recognize the difference between a genuine capability and a marketing description of one. The goal is not to pre-select a vendor, but to help buyers make the evaluation rigorously.