Contractor AI Receptionist
Voice AI for HVAC, plumbing, and contractor businesses — 24/7.
Workforce Wave answers every inbound call, triages emergencies using your protocol, dispatches your on-call tech via ServiceTitan, and books routine service calls — at 2am or on a Sunday, without staffing a phone team.
No credit card required. Live in one week.
Workforce Wave — HVAC Emergency — 1:18 AM
Emergency dispatched. Job created in ServiceTitan. Tech en route.
The Problem
After-hours emergencies are your highest-margin jobs — and the easiest to lose.
A homeowner with a burst pipe at midnight who reaches voicemail calls the next contractor on Google. That emergency call — premium after-hours rate — goes to your competitor. WFW answers every call and dispatches before they dial again.
- ✓Answers calls 24/7 — evenings, weekends, holidays
- ✓Triages emergencies with your protocol in 60 seconds
- ✓Dispatches on-call tech with structured job card
- ✓Books routine service calls into next available slot
- ✓Runs outbound campaigns to fill your schedule
Without WFW
- 1.Emergency call hits voicemail at 2am
- 2.Homeowner calls your competitor
- 3.Premium after-hours job lost
- 4.Tech wakes up to missed calls
With WFW
- 1.WFW answers on the first ring
- 2.Emergency triaged in 60 seconds
- 3.On-call tech dispatched immediately
- 4.Job created in ServiceTitan
Built for Contractors
Pre-loaded with home service trade intelligence.
Emergency triage logic, job-type qualification, and dispatch protocols for HVAC, plumbing, and electrical are built in from day one. Your onboarding specialist reviews and customizes — no starting from zero.
Built In
Emergency Triage Logic
Active water leak, no heat in winter, gas smell — WFW distinguishes true emergencies from routine service calls in the first 60 seconds, routing each to the correct dispatch channel without over-dispatching your on-call crew.
Built In
Job Type Qualification
Identifies repair vs. install vs. maintenance for HVAC, plumbing, and electrical. Collects equipment type, age, symptom, and urgency — so dispatch has the right information before the truck rolls.
Built In
After-Hours Coverage
Emergency calls at 2am are your highest-value jobs. WFW answers every after-hours call, triages the situation, and either dispatches your on-call tech or books the next available morning slot — no missed emergency revenue.
Built In
Outbound Follow-Up Sequences
WFW calls back unbooked quote requests, maintenance plan renewals, and seasonal tune-up candidates automatically — filling your schedule without manual outreach from your office staff.
Field Service Integrations
Works with your field service software.
Job intake, customer details, and dispatch notifications sync directly into ServiceTitan, Housecall Pro, Jobber, and FieldEdge — your tech rolls with a full job card, not a scribbled note.
ServiceTitan
The leading FSM platform for home service contractors — WFW creates jobs, attaches intake notes, and dispatches technicians directly in ServiceTitan after every qualifying call.
Housecall Pro
Widely used by independent HVAC and plumbing contractors — WFW books service appointments and syncs customer intake data into Housecall Pro's job management workflow.
Jobber
Popular with small and mid-size contractors — WFW creates new jobs, attaches call summaries, and triggers quote-follow-up workflows in Jobber automatically.
FieldEdge
Used by HVAC and electrical service companies — WFW pushes job intake, customer details, and equipment information into FieldEdge after each qualified inbound call.
Real Scenarios
How your contractor AI handles real calls.
January call at 11pm: family with no heat. WFW assesses: system type (gas furnace), last service date, error codes on thermostat, presence of young children or elderly in home. Flags as emergency — dispatches on-call HVAC tech immediately with structured job card in ServiceTitan.
Caller has water coming through the ceiling. WFW instructs: locate and close the main shutoff valve, then collects: location of leak, unit type, whether shutoff has been found. Dispatches on-call plumber with job details pre-loaded. No hold time.
Caller wants AC tune-up before summer. WFW collects: unit type, age, last service date, and preferred appointment window. Books directly into next available slot and creates the job in Housecall Pro. Customer receives confirmation immediately.
Common Questions
Frequently asked questions.
Can an AI receptionist handle HVAC and plumbing emergencies?
Yes — Workforce Wave is specifically configured for home service emergency triage. The AI distinguishes true emergencies (active leak, no heat in winter, gas odor) from routine service requests, follows your escalation protocol, and dispatches your on-call technician with a structured job card in your FSM platform. Emergency calls are never missed regardless of the hour.
Does it work with ServiceTitan?
Yes — ServiceTitan is WFW's primary field service management integration for contractors. After each qualifying inbound call, WFW creates the job in ServiceTitan, attaches intake notes, and can trigger dispatch notifications to your on-call technician. Setup with your ServiceTitan instance is handled during your onboarding session.
How does the AI know the difference between an emergency and a routine call?
WFW uses your triage protocol — configured during onboarding — to classify calls. Emergency triggers include: active water flow, no heat with overnight lows below a configured threshold, gas odor, electrical sparks or burning smell, and any caller-described safety concern. Routine triggers include maintenance requests, quote inquiries, and non-urgent repairs. You define the thresholds; WFW follows them precisely on every call.
What happens to after-hours calls that aren't emergencies?
Non-emergency after-hours calls are handled based on your protocol. WFW collects the job details, books the caller into your next available slot, creates the job in your FSM platform, and sends the customer a confirmation. Your technicians wake up to a full schedule — not a stack of voicemails to return.
Can it make outbound calls to fill the schedule?
Yes — WFW handles both inbound call answering and outbound follow-up sequences. Common contractor use cases: calling back unbooked quote requests within 2 hours, reaching out to customers whose maintenance plans are up for renewal, and running seasonal tune-up campaigns to fill capacity before peak season.
How long does setup take for a contractor?
Most single-location HVAC, plumbing, or electrical companies are live within one week. WFW reads your website to pre-load your service types, service area, and contact preferences. Your onboarding specialist configures your triage protocol and FSM integration in a one-hour session.
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Pricing
Flat monthly — no per-minute surprises.
Get Started
Stop losing emergency calls to voicemail.
Workforce Wave reads your website and builds your contractor AI receptionist automatically. Most single-location contractors are live in under one week.
Book a free demoNo credit card required. Cancel anytime.