Enterprise-grade voice AI for independent properties — connected to Cloudbeds.
WFW connects to Cloudbeds API. Independent hotels and boutique properties get the same AI voice capabilities enterprise chains deploy — voice reservations, 24/7 availability, and A2A responses for OTA platforms.
Every reservation call answered. Every availability query returned accurately. OTA AI callers get structured JSON — human guests get conversation.
Live Data Flow — Voice Reservation Call
A2A dual-mode — guests + OTAs handled
Human guests get voice. OTA booking AI callers get structured JSON. One WFW integration handles both.
Capabilities
What this integration enables.
Three concrete capabilities unlocked by connecting WFW to Cloudbeds.
Live Data
Voice Reservations with Live Cloudbeds Inventory
WFW queries Cloudbeds for real-time room availability, rate plans, and minimum stay requirements. Guests hear accurate availability — not a generic "call us to check" response. Confirmed bookings are created directly in Cloudbeds via the API.
Live Data
Rate and Policy Queries Answered Instantly
When guests call asking about rates, cancellation policies, pet fees, or parking, the agent pulls current rates and property policies from Cloudbeds in real time. No more staff re-reading the same FAQ answers across a hundred calls a week.
Live Data
A2A Dual-Mode for OTA Booking Platforms
OTA booking platforms using AI agents increasingly call properties directly to check availability or negotiate rates. WFW detects A2A callers and returns structured JSON — the same Cloudbeds inventory data, delivered in the format booking systems expect.
Data Flow
How it works.
From caller identification to reservation confirmation — what moves between WFW and Cloudbeds.
Caller type detected — guest or A2A
WFW identifies whether the inbound caller is a human guest or an A2A system (OTA platform, channel manager, travel agent AI). Guests receive voice; A2A callers receive structured JSON with Cloudbeds availability data.
Property data queried from Cloudbeds
For reservation requests, WFW pulls live availability, rate plans, and room type details from Cloudbeds. For property information queries, the agent accesses amenity descriptions, check-in times, pet policy, and other property configuration data.
Reservation created or modified in Cloudbeds
When a guest confirms a booking, WFW creates the reservation in Cloudbeds with full guest details collected during the call. Modifications and cancellations are applied directly — guest receives confirmation via Cloudbeds' notification system.
Extraction data available post-call
GET /v2/calls/{id}/extractions returns reservation confirmation, guest preferences, and any special requests captured during the call — structured for property management review or channel manager triggers.
Use Cases
Before and after.
Real independent property workflows transformed by the Cloudbeds + WFW integration.
Before
Independent hotels without 24/7 front desk staff miss late-night reservation calls. Guests book on OTA platforms instead — losing direct booking revenue to commission fees.
After
WFW answers reservation calls 24/7 with live Cloudbeds inventory. Guests book direct. No OTA commission. Independent properties get enterprise-grade AI voice capability.
Before
Staff spending significant time on informational calls: rates, pet policy, parking, check-in procedures. The same questions asked 40 times a day.
After
WFW answers every informational call instantly from Cloudbeds property data. Staff focus on guests who are already on-property — not on repeating policies over the phone.
Before
OTA booking AI systems calling to check availability get a voice IVR — which can't respond to structured API requests. Integration gaps cause availability mismatches.
After
WFW's A2A mode returns structured availability JSON when OTA systems call. Inventory data is accurate and machine-readable — reducing overbooking risk and manual reconciliation.
Technical Details
Integration specifications.
API connection, auth, data fields, and A2A mode details for your tech team.
| Connection method | Cloudbeds API — REST over HTTPS |
| Auth method | Cloudbeds API key stored encrypted in WFW vault |
| Data pulled from Cloudbeds | Room availability, rate plans, property amenities, check-in/out policies, existing reservations, guest profiles |
| Data written to Cloudbeds | New reservations, reservation modifications, cancellations, guest notes, special requests |
| A2A mode | Structured JSON responses returned to OTA AI callers — same Cloudbeds inventory, machine-readable format |
| Target properties | Independent hotels, boutique properties, B&Bs, vacation rentals, hostels using Cloudbeds |
API Endpoints
The WFW endpoints this integration enables.
These /v2/ endpoints become available once Cloudbeds is connected. Trigger outreach calls, pull reservation extraction data, and monitor voice booking performance via the WFW REST API.
Full API Reference →Available Endpoints
/v2/calls/initiateTrigger pre-arrival or guest outreach call from a Cloudbeds reservation
/v2/calls/{id}/extractionsRetrieve reservation details and guest preferences captured during the call
/v2/agents/{id}Check agent health and Cloudbeds connection status
Setup
Connect Cloudbeds in three steps.
API key, A2A rules, agent activation. Done.
Add Cloudbeds API key
Enter your Cloudbeds API key in WFW admin under Integrations → Cloudbeds. Encrypted and stored in the WFW vault.
Configure A2A response rules
Set which inbound callers receive structured JSON responses (OTA platforms, channel managers) vs. voice conversations (human guests).
Enable on your agent
Toggle Cloudbeds active on your agent. Voice reservations, property information, and A2A responses go live immediately.
Get Started
Connect Cloudbeds to your voice agents.
24/7 voice reservations, instant property queries, and A2A OTA responses — all powered by live Cloudbeds data. Independent properties deserve enterprise tools.
Connect CloudbedsQuestions? Talk to our team →