Every call creates a job. Every job gets confirmed. Nothing falls through.
WFW connects to Housecall Pro's API. After-hours calls become jobs before the customer hangs up. Dispatch confirmations go out automatically. Review requests run post-completion without staff involvement.
Emergency calls at 11pm don't go to voicemail anymore. They get classified by urgency, logged as Housecall Pro jobs, and routed to your on-call dispatcher — all before the call ends.
Live Data Flow — After-Hours Emergency Call
24/7 job capture — zero voicemail loss
Every call answered, every job logged. Emergency urgency classification triggers on-call dispatch automatically.
Capabilities
What this integration enables.
Three concrete capabilities unlocked by connecting WFW to Housecall Pro.
Live Data
After-Hours Call Capture → Job Creation
When a homeowner calls after hours reporting a broken furnace or burst pipe, the agent gathers job type, address, urgency level, and contact info — then creates a real job in Housecall Pro before the call ends. Nothing waits until morning.
Live Data
Technician Dispatch Confirmation Calls
When a technician is assigned in Housecall Pro, WFW triggers an outbound call to the customer confirming the technician's name, arrival window, and a callback number. Customers stop calling the office to ask where the tech is.
Live Data
Post-Job Review Request Automation
After a job is marked complete in Housecall Pro, WFW calls the customer to check satisfaction and — for satisfied customers — directs them to leave a Google or Yelp review. Review volume increases without any staff effort.
Data Flow
How it works.
From inbound call to Housecall Pro job — what moves between systems on every call.
Inbound call answered, customer identified
The agent answers the call and matches the caller's phone number to an existing Housecall Pro customer record. For new callers, the agent collects name, address, and service need — all structured for job creation.
Job details extracted during the call
WFW extracts job type (HVAC, plumbing, electrical), service address, urgency level, and problem description from the conversation. These fields map directly to Housecall Pro job fields — no manual re-entry.
Job created in Housecall Pro via API
WFW creates the job in Housecall Pro with all extracted details. The job enters the dispatcher's queue immediately — whether the call came in at 2pm or 2am. GET /v2/calls/{id}/extractions returns the job type, urgency, and customer data.
Customer hears confirmation before hanging up
The agent confirms job receipt, provides an estimated response window, and gives the customer a reference number. For urgent jobs, the after-hours dispatcher can be paged automatically based on urgency classification.
Use Cases
Before and after.
Real home services workflows transformed by the Housecall Pro + WFW integration.
Before
Emergency calls after 5pm hit voicemail. Customers call competitors. Jobs are lost before the dispatcher sees them the next morning.
After
WFW answers every call 24/7. Emergency jobs are classified by urgency and created in Housecall Pro immediately. On-call dispatcher is paged for Priority 1 jobs.
Before
Customers don't know when the tech is coming. They call the office for updates, tying up phone lines during peak hours.
After
When dispatch is confirmed in Housecall Pro, WFW calls the customer automatically: tech name, estimated arrival window, and contact number. Update calls to the office drop.
Before
Staff occasionally send a review request text after jobs — inconsistent timing, low follow-through. Monthly review count is flat.
After
Every completed job triggers a WFW follow-up call 2 hours post-completion. Satisfied customers are guided to the review platform in under 30 seconds.
Technical Details
Integration specifications.
Connection method, auth, extraction fields, and latency for your operations team.
| Connection method | Housecall Pro API — REST over HTTPS |
| Auth method | Housecall Pro API key stored encrypted in WFW vault |
| Data pulled from Housecall Pro | Customer record, job history, technician name, dispatch status, service address |
| Data written to Housecall Pro | New job records with job type, urgency, address, customer notes, and extracted problem description |
| Extraction fields | Job type, urgency level, service address, problem description — GET /v2/calls/{id}/extractions |
| Avg API round-trip | 140–230ms — within real-time voice conversation tolerances |
API Endpoints
The WFW endpoints this integration enables.
These /v2/ endpoints become available once Housecall Pro is connected. Trigger dispatch confirmation calls, pull job extraction data, and initiate review request campaigns via the WFW REST API.
Full API Reference →Available Endpoints
/v2/calls/initiateTrigger dispatch confirmation or post-job review request call
/v2/calls/{id}/extractionsRetrieve job type, urgency level, and customer info extracted from the call
/v2/agents/{id}Check agent health and Housecall Pro connection status
Setup
Connect Housecall Pro in three steps.
One API key. Configure urgency rules. Go live.
Add Housecall Pro API key
Enter your Housecall Pro API key in WFW admin under Integrations → Housecall Pro. Encrypted and stored in the WFW vault.
Set urgency classification rules
Define what job types and keywords trigger Priority 1 paging vs. standard next-business-day scheduling. Rules apply during extraction.
Enable on your agent
Toggle Housecall Pro active on your agent. After-hours job capture, dispatch confirmations, and review requests go live immediately.
Get Started
Connect Housecall Pro to your voice agents.
24/7 job capture, automated dispatch confirmations, and review request campaigns — all driven by live Housecall Pro data. No middleware required.
Connect Housecall ProQuestions? Talk to our team →