Workforce Wave + ResMan
Workforce Wave + ResMan means your leasing office never misses a call — AI agents answer every inquiry, qualify prospects, schedule tours, and log all activity directly to your ResMan database.
How the Integration Works
Connect to ResMan
Authorize Workforce Wave using ResMan API credentials. The integration accesses your unit availability, pricing, and prospect records in real time.
Configure Leasing Workflows
Set up qualification criteria, tour scheduling rules, and which unit types and price ranges AI agents can discuss. Configure human escalation triggers for complex situations.
AI Agents Go Live
Your AI leasing agents answer every inbound call, qualify prospects against your criteria, and schedule tours directly into ResMan availability.
Log All Activity to ResMan
Every call creates a ResMan Guest Card with caller information, qualification notes, and next steps — keeping your leasing team fully informed without manual data entry.
Use Cases
24/7 Leasing Inquiries
Prospects calling evenings and weekends get immediate responses, accurate pricing, and tour bookings — increasing your lead conversion rate and giving you a competitive edge over properties that go to voicemail.
Maintenance Request Handling
Residents reporting maintenance issues are triaged by AI — urgency assessed, work orders created in ResMan, and follow-up scheduled — without tying up leasing staff on maintenance calls.
Renewal Campaigns
AI outbound calls remind residents of upcoming lease expirations, gauge renewal intent, and schedule meetings with leasing agents — delivering better retention outcomes than email alone.
Setup Process
- 1Obtain ResMan API credentials from your ResMan portal
- 2Log in to Workforce Wave admin → Integrations → ResMan
- 3Enter API credentials and configure community/property mapping
- 4Set up unit availability and pricing rules
- 5Configure Guest Card creation settings
- 6Enable tour scheduling automation
- 7Test with a sample inquiry call
- 8Go live
Frequently Asked Questions
Can Workforce Wave check unit availability in real time from ResMan?
Yes — AI agents can query ResMan unit availability and pricing during the call, providing prospects with accurate, up-to-date information and preventing inquiries about unavailable units.
Does the integration create ResMan Guest Cards automatically?
Yes — every qualifying prospect call creates a new ResMan Guest Card with caller name, phone, email (if captured), unit interest, and call outcome. Existing records are updated rather than duplicated.
Can AI agents schedule tours directly in ResMan?
Yes, for properties that have tour scheduling enabled in ResMan. The AI reads available tour slots in real time and books them without staff involvement.
Ready to Connect Workforce Wave + ResMan?
Our team will handle the integration setup and have you live in under 30 days.
Book a Setup Call