AI receptionist for DSOs — multi-location dental call handling.

A dental support organization grows by adding locations — but call handling rarely keeps up. Each new practice brings its own front desk, its own busy hours, and its own pile of calls that go to voicemail during patient care, at lunch, after close, and on weekends. A single practice can absorb that. A group of twenty cannot: the same leak repeats at every site, and no one at the central office sees it.

The traditional fixes both have ceilings. A central call center means hiring, training, and per-seat-plus-per-minute costs that climb with every spike — and it still queues callers when volume surges across locations at once. Leaving it to each front desk means the calls compete with chairside patients, and after-hours coverage is simply voicemail. Neither gives the DSO a consistent patient experience or a single number to manage.

Workforce Wave answers every call at every location instantly and in parallel — booking appointments, answering insurance questions, and triaging emergencies — with the controls a multi-location operator needs: per-location rules, group-level reporting, a HIPAA BAA across the whole organization, and one consolidated bill. Adding the next location is a few minutes of provisioning, not a new hiring plan.