Did I Come to the Right Place? · Scene 2

“You've answered the only question the caller actually had: "Did I come to the right place?" And you answered it no.” · Catalyst

Viva asks for the most damaging greeting in the study. Catalyst names it: opening with an apology or an absence, the "all our staff are busy right now" line. Callers who heard it hung up in silence at 4.57 times the odds, because the greeting answered their only question with a no.

The numbers come from our study of 72,798 calls: Thank You for Calling.

The full conversation arrives Sun, Nov 1. This moment starts at 0:52.

The series

1. Scene 1: More Data, Fewer Sequins
2. Scene 2: Did I Come to the Right Place? (you are here)
3. Scene 3: Cut From Your Own Yearbook Photo · Wed, Oct 28
4. Scene 4: Say You're an AI · Wed, Oct 28, 6 PM
5. Scene 5: Shakespeare in a Stadium · Thu, Oct 29
6. Scene 6: Opening a Door and Just Staring · Thu, Oct 29, 6 PM
7. Scene 7: Doomsday Drains · Fri, Oct 30
8. Scene 8: A Goose-Related Foul · Fri, Oct 30, 6 PM
9. Scene 9: What Can We Conjure for You? · Sat, Oct 31
10. Scene 10: Glad You Knocked · Sat, Oct 31, 6 PM
11. Full episode: The Opening Line · Sun, Nov 1

Next: Scene 3: Cut From Your Own Yearbook Photo, Wed, Oct 28.