The Workforce Wave Podcast
Say You're an AI · Scene 4
Say You're an AI · Scene 4
About This Episode
The conventional wisdom says callers hang up on an AI that says it's an AI. The calls said otherwise.
“Someone who picked up their phone and dialed your number already decided to have a conversation.” · Catalyst
Saying "I'm an AI" on an inbound call made no real difference to silent hang-ups, and snap hang-ups inside ten seconds were far less likely (odds of 0.26). Catalyst's read: the caller dialed you, so the decision to talk was made before the first word.
The numbers come from our study of 72,798 calls: Thank You for Calling.
The full conversation arrives Sun, Nov 1. This moment starts at 3:36.
The series
- Scene 1: More Data, Fewer Sequins
- Scene 2: Did I Come to the Right Place?
- Scene 3: Cut From Your Own Yearbook Photo · Wed, Oct 28
- Scene 4: Say You're an AI (you are here)
- Scene 5: Shakespeare in a Stadium · Thu, Oct 29
- Scene 6: Opening a Door and Just Staring · Thu, Oct 29, 6 PM
- Scene 7: Doomsday Drains · Fri, Oct 30
- Scene 8: A Goose-Related Foul · Fri, Oct 30, 6 PM
- Scene 9: What Can We Conjure for You? · Sat, Oct 31
- Scene 10: Glad You Knocked · Sat, Oct 31, 6 PM
- Full episode: The Opening Line · Sun, Nov 1
Next: Scene 5: Shakespeare in a Stadium, Thu, Oct 29.
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