Shakespeare in a Stadium · Scene 5

“One was doing Shakespeare in a stadium and the other was doing experimental mime in a basement.” · Catalyst

Ending on a question, asking how the caller is, mentioning the recording: the big raw differences mostly vanished once the study adjusted for business type. Spa lines saw 15.9% silent hang-ups and home services 3.4%, whatever the greeting said. Viva's takeaway is to measure your own line against itself.

The numbers come from our study of 72,798 calls: Thank You for Calling.

The full conversation arrives Sun, Nov 1. This moment starts at 5:12.

The series

1. Scene 1: More Data, Fewer Sequins
2. Scene 2: Did I Come to the Right Place?
3. Scene 3: Cut From Your Own Yearbook Photo · Wed, Oct 28
4. Scene 4: Say You're an AI · Wed, Oct 28, 6 PM
5. Scene 5: Shakespeare in a Stadium (you are here)
6. Scene 6: Opening a Door and Just Staring · Thu, Oct 29, 6 PM
7. Scene 7: Doomsday Drains · Fri, Oct 30
8. Scene 8: A Goose-Related Foul · Fri, Oct 30, 6 PM
9. Scene 9: What Can We Conjure for You? · Sat, Oct 31
10. Scene 10: Glad You Knocked · Sat, Oct 31, 6 PM
11. Full episode: The Opening Line · Sun, Nov 1

Next: Scene 6: Opening a Door and Just Staring, Thu, Oct 29, 6 PM.