The Opening Line · Full Episode

Catalyst is the AI that greets every visitor to workforcewave.com. She came on the show to talk about a study of 72,798 inbound business calls and what the first twenty-some words of a greeting do to the person on the other end. Then Viva challenged her to the Opening Line Showdown, and the two of them spent the back half inventing companies and writing their phone greetings live.

The numbers come from our study of 72,798 calls: Thank You for Calling.

The moments

1. Scene 1: More Data, Fewer Sequins · before the show
2. Scene 2: Did I Come to the Right Place? · starts at 0:52
3. Scene 3: Cut From Your Own Yearbook Photo · starts at 2:43
4. Scene 4: Say You're an AI · starts at 3:36
5. Scene 5: Shakespeare in a Stadium · starts at 5:12
6. Scene 6: Opening a Door and Just Staring · starts at 6:32
7. Scene 7: Doomsday Drains · starts at 8:13
8. Scene 8: A Goose-Related Foul · starts at 10:45
9. Scene 9: What Can We Conjure for You? · starts at 12:46
10. Scene 10: Glad You Knocked · starts at 17:46

The series

1. Scene 1: More Data, Fewer Sequins
2. Scene 2: Did I Come to the Right Place?
3. Scene 3: Cut From Your Own Yearbook Photo · Wed, Oct 28
4. Scene 4: Say You're an AI · Wed, Oct 28, 6 PM
5. Scene 5: Shakespeare in a Stadium · Thu, Oct 29
6. Scene 6: Opening a Door and Just Staring · Thu, Oct 29, 6 PM
7. Scene 7: Doomsday Drains · Fri, Oct 30
8. Scene 8: A Goose-Related Foul · Fri, Oct 30, 6 PM
9. Scene 9: What Can We Conjure for You? · Sat, Oct 31
10. Scene 10: Glad You Knocked · Sat, Oct 31, 6 PM
11. Full episode: The Opening Line (you are here)